FAQ's -

FAQ’s

1. How can I commission a pet portrait?

If you wish to commission a pet portrait please place an order through the shop page. Once you have done this please send a photo of your pet/horse to petsinportrait@hotmail.com.

2. What payment methods do you accept?

I accept any major credit card or debit card, through my secure payment system.

3. I am having trouble making a payment what can I do?

If you are having issues paying please contact petsinportrait@hotmail.com. There are other solutions such as using Paypal.

4. Can you ship internationally?

Yes I can ship internationally, many of my customers are from the US. Shipping is fixed at £6.99/ $12.50 for all countries and is securely tracked through DHL. All I require is a clear photo of your pet/horse sent via email

5. Where are you based?

I am based in London but I can ship internationally, all I require is a photo of your pet/horse to paint from.

4. How long will the painting take?

2-3 weeks, if you need the painting faster please contact me and I can try and prioritise your painting.

5. What about if I am not happy with the painting

If you are not happy with the painting I can make alterations until you are happy. Last resort I will refund you.

6. Can I see your customer feedback?

Please look at my Facebook FanPage to see my customer feedback and previous work.

7. Can I choose a background?

Sure, please describe to me what background you would like in an email.

8.What is your contact number?

+44 20 3287 8252

9. What is your email?

petsinportrait@hotmail.com

10. What animals do you specialise in when painting pet portraits?

Horse portraits, cat portraits and dog portraits from photos